Exporting contact centre services to Europe
The European market for contact centre services is promising. To provide contact centre services for European companies, you must offer fluent language skills. As non-voice services are becoming increasingly important, a multi or omnichannel approach is required. The facilitation of remote working and digital applications is key to guaranteeing business continuity. Your most realistic channels for market entry are European service providers and intermediaries. As competition is strong, you should differentiate on quality rather than purely on costs.