Webinar: Practical tips for managing risks in tourism
Tourism businesses face many different risks, from health and safety incidents to extreme weather, political unrest and operational disruption. CBI can offer many practical tips, tools, checklists, case studies and expert insights.
Understanding how to manage risks is important for all tour operators, especially those working with European markets where buyers expect clear procedures, good planning and strong health and safety standards.
This webinar
During this webinar, you will learn:
- The difference between risk and crisis management
- How to prevent and prepare for disruption
- How to manage a crisis and respond when a disruption happens
- Tips to recover, adapt and build back stronger.
For whom?
This webinar is for entrepreneurs (tour operators, local guides, destination management companies (DMCs), and so on) and business support organisations active in the tourism sector.
Agenda
| 11:00 CEST | Opening remarks and introduction to CBI and our guest speakers |
| 11:10 CEST | Introduction to the main risks and steps to reduce impact |
| 11:20 CEST | How to stay visible, protect trust and keep adapting in a crisis |
| 11:45 CEST | How to build robust health and safety frameworks, environmental management, and political contingency planning |
| 12:10 CEST | Questians and answers: Conversation with the guest speakers |
| 12:30 CEST | Closing |
Presenters
Edouard van der Haas, programme manager Market Intelligence at CBI, will host this webinar.
Guest speakers include:
Alison Burgh, Sustainable tourism advisor and CBI Market Researcher
Alison is a sustainable tourism expert and the CBI’s lead tourism market researcher. She co-founded Acorn Tourism Consulting 23 years ago has since worked with destinations and tourism businesses across 5 continents. She is the head of sustainability for the Tourism Management Institute and an independent Green Destinations representative.
Raj Gyawali, Sustainable tourism strategist, speaker, and founder of SocialTours
Raj has been designing tourism that creates meaningful benefits for destinations, communities, businesses, and travellers for more than 20 years. His work spans destination development, experiential travel design, regenerative tourism, crisis communications, and responsible business practices across the Himalayas.
He is a TEDx speaker on so-called control of greed, president of Himali Riders Club, and a partner at Ethical Travel Portal (Norway). Raj has advised governments, destinations, tourism boards, and private sector organisations on sustainable tourism strategies, tourism recovery, and crisis management, including during Nepal's earthquake, fuel blockade, the COVID-19 pandemic, and other tourism disruptions.
Known for his practical and engaging presentations, Raj challenges conventional thinking and encourages tourism professionals to move beyond buzzwords, creating experiences that are immersive, ethical, commercially successful, and genuinely transformative.
David Atkin, Managing director and co-owner of Sanderson Phillips
At Sanderson Phillips, David Atkin supports over 140 organisations in the global travel sector. With 26 years of industry experience, he helps business leaders improve traveller safety, manage risks, and run responsible operations.
David holds a Fellowship with the International Institute of Risk & Safety Management (FIIRSM). He successfully combines practical risk management with commercial goals. Through this approach, he enables organisations to build trust, meet their responsibilities, and achieve sustainable growth.
Additional guest speakers will be announced soon.
Register
Join us for this webinar on Thursday 22 September at 11:00 CEST.
More information
For more information, please see our FAQ or contact us via the contact form.