Privacy Policy Statement

The Ministry of Foreign Affairs will use the information on your feedback form exclusively to process and reply to your comments and queries. Read the privacy policy statement below if you are interested in how Dutch ministries handle the personal information they receive through the internet.

Dutch government policy on privacy

This is how Dutch ministries handle the personal information they receive via their websites. The ministries follow the rules set out in the Personal Data Protection Act. The ministry requesting your personal information will tell you exactly what information it wants and why. The ministry will use it only for the purposes for which you have given it. So if you give a ministry your name and address because you want to receive a leaflet, the ministry will not use them to send you other leaflets unless you have requested it to do so. Nor will a ministry use your information for any other purposes, such as sending you press releases. But it may use your information to trace you if a criminal offence has been committed or criminal utterances made via its website (further exceptions are listed in Section 43 of the Personal Data Protection Act). A ministry will not keep personal information any longer than it requires the information for the original purpose. A ministry will process only the personal information you have given it. If it keeps information profiles on individuals, it will use them only to improve the website's user friendliness, and it will inform you of its intention to do so in advance. If you object to your personal information being used in this way, you can inform the ministry concerned via the response form (click on the envelope icon).

The Personal Data Protection Act

In processing personal information, ministries comply with the Personal Data Protection Act, which helps protect personal privacy. The Act covers personal information processed via ministry websites. Under the Act, “processing” includes the “collection”, “storage”, “making available in any other form”, “linking”, and “blocking” of personal information via the Internet. Under the Personal Data Protection Act, before a ministry processes personal information, it must inform the individual concerned and explain why it wants to do so (Section 33). A ministry will process personal information only once it has explicitly informed the individual concerned.

Personal information

"Personal information” is information that is traceable to an “identified or identifiable natural person”. In other words, the person concerned is known or can be traced. Personal information includes, for instance, a person's name, home address, or email address.

Privacy policy and use of cookies

The Ministry of Foreign Affairs handles the personal data it receives through the website with care. When you visit our website for the first time, Nedstat sends a cookie to your computer on behalf of the Ministry for statistical purposes. A cookie is a piece of digital information that identifies you as a specific user of the website. If you do not wish to make use of this feature, you can set your Internet browser to block cookies. If you accept cookies, they will remain in your computer for up to five years unless you delete them.

General Information Legal Interest compensation

It has been legally established that the government must pay its invoices within 30 days. Basis for payment is the date of receipt of the invoice and the date of delivery of the agreed performance.

If the government does not comply with this directive, suppliers can claim recovery costs and payment of legal interest. If you believe you are eligible for reimbursement of these costs please send a motivated letter to your program manager. The program manager will take care of further administrative processing.

For more information please refer to EU-directive(2011/7/EU ) and the approved law ‘Implementatie richtlijn bestrijding van betalingsachterstand bij handelstransacties’ published end 2012.

CBI market information tools

Although the content of its market information tools has been compiled with the greatest care, the Centre for the Promotion of Imports from developing countries (CBI) is not able to guarantee that the information provided is accurate and/or exhaustive, and cannot be held liable for claims pertaining to use of the information.

In the case of the market publications, CBI and the authors of the publications are not to be held responsible for any consequences that may arise from the use of the information. Furthermore, the information shall not be construed as legal advice. Original documents should, therefore, always be consulted where appropriate. The information does not release the reader from the responsibility of complying with any relevant legislation, regulations, jurisdiction or changes/updates of same.

In the case of the Internet tools, CBI aims at minimising disruption caused by technical errors. However, CBI cannot guarantee that its service will not be interrupted or otherwise affected by technical problems. CBI accepts no responsibility with regard to problems incurred as a result of using this site or any linked external sites.

The information provided by CBI is aimed at assisting the CBI target group, i.e. exporters and business support organizations (BSOs) in developing countries. CBI provides this information on a non-commercial basis. Though available for other parties besides the CBI target group, these other parties may only take note of the information provided. The information provided by CBI may, therefore, not be used for re-sale, the provision of consultancy services, redistribution, the building of databases or any other activities, on a commercial basis.

For utilisation of the CBI market information tools by the CBI target group on a non-commercial basis, the condition applies that CBI is referred to as the source of the information. All other use is prohibited, unless explicitly approved in writing by CBI. No party other than CBI is entitled to copy, reproduce, publish and/or distribute the CBI information in any way, in whole or in part. Any unauthorised use of the information is prohibited.